Privacy Policy

Privacy and Spam Policy

This Privacy Policy (Policy) sets out how Sport 3 Event Management Pty Ltd (ACN 159 771 212) and its subsidiaries and related bodies corporate, and all their brands, including but not limited to Tri Travel Pty Ltd (ACN 123 096 293), Multisport Magazine, Gold Coast Beach Run, Challenge Roth Tours, Ironman Travel, Ironman Tours, and (collectively referred to in this document as “we” “our” or “us” (unless the context otherwise requires) protect the privacy of your personal information.

This Policy outlines the types of personal information that we may collect, how that personal information will be used, disclosed, transferred and stored.

By visiting our websites, or providing us with your personal information (either directly or allowing another person to do so on your behalf), you agree to be bound by the terms and conditions of this Policy and other applicable laws of Australia and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us.  We reserve the right to update the terms of this Policy at any time. You should review this Policy periodically so that you are updated on any changes.

Personal information means information or an opinion about you, whether true or not, from which your identity is apparent or can reasonably be ascertained.  Personal information includes information that is not recorded in a material form.  Personal information may also include information we may collect about your individual tastes and preferences from purchase that you make.

If you do not provide us with your personal information, or if you withdraw a consent that you have given under this Policy, this may affect our ability to provide services to you or negatively impact the services we can provide to you.

  1. Why do we collect information from you?

We will only collect personal information from you when is reasonably necessary to undertake our business activities and functions, or as otherwise permitted by law.

We may collect your personal information for one or more of the following reasons:

  • providing our current and future products or services to you;
  • to assist with your queries;
  • processing an application (including but not limited to employment and tour bookings) that you have made;
  • dealing with your information if you are an employee;
  • acting as your agent if you request us to do so;
  • dealing with third party service providers on your behalf where you have engaged us to provide a service (including but not limited to competition entries, flight bookings, accommodation bookings and merchandising);
  • for surveys, direct marketing, promotions or competitions;
  • to disclose your details to allow our related companies or other partners to promote their products and services to you and those of their partners;
  • if you are subscribing to the Multisport Magazine or other magazine published by us;
  • to ensure the proper function of our website and online software;
  • for our marketing, planning, product development and research requirements;
  • for the promotion of us, our suppliers, entities we sponsor and/or third party partners;
  • for registration and to manage your user profile or account;
  • to communicate with you;
  • to respond to your requests, questions, comments and complaints;
  • to publish your reviews, forum posts, photographs or other content on our websites;
  • to notify you about special offers and products or services available from us or our participating partners;
  • to solicit information from you;
  • to resolve disputes or resolve problems;
  • to prevent prohibited or illegal activities;
  • as may otherwise be described to you at the point of collection or pursuant to your consent;
  • facilitating our internal business operations, including the fulfilment of any legal requirements; and
  • analysing our services and customer needs with a view to developing new and/or improved services.

We may also use your personal information for other purposes not listed above which will be made clear to you at the time we collect your personal information, or for such purposes as may be required or permitted by law.

  1. What information do we collect from you?
    • Generally

The types of personal information that we collect may include your:

  • name;
  • address;
  • date of birth;
  • telephone number;
  • e-mail address;
  • age;
  • gender;
  • opinion in relation to any of our business activities via surveys and/or competitions and trade promotions;
  • passport details;
  • footage and audio from sporting events (including those that we organise); or
  • other such information (including proof of identity) that is relevant for us to provide our products and services to you in the manner that you have requested, or to comply with the law.
  • Sensitive information

Sensitive information means information or an opinion about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, or criminal record.  Sensitive information also includes health information and genetic information about an individual that is not otherwise health information.

We do not generally collect sensitive information from you.  If you provide sensitive information to us, we will only collect that information with your express consent and only where such information is reasonably required in order for us to provide our products or services to you.  We shall not disclose sensitive information to any other party without your consent.

  • Employees

If you are making an application or enquiry in relation to employment, or are an existing employee, we may collect additional information from you such as:

  • details relating to you;
  • details of your referees,
  • information provided by your referees;
  • credit checks;
  • criminal history checks;
  • results of any profile testing;
  • results of any pre-employment testing;
  • identity documents;
  • tax file number;
  • health information; or
  • details of your next of kin.
  1. How we collect your information
    • Collection

Information may be collected from you in numerous ways, including:

  • via our websites;
  • via our social media pages;
  • in writing:
    • if you complete an entry form for any competition and/or promotion;
    • if you complete a booking form;
    • if you complete any survey;
    • if you post us your information;
  • if you call us; or
  • if you provide us with your information in any other format such as verbally or via text message.
  • Information via the Website and online software

Every time you use our websites, information may be collected by us or on our behalf via services such as Google Analytics.  Types of information collected may include:

  • the date and time of your visit to our websites;
  • your IP address;
  • the address of the documents you access;
  • the type of browser and operating system you are using;
  • any address of a recurring site and any other website you are about to visit; and
  • the information you submit regarding payment particulars, including credit card details which are captured by our online software and database.

The information that may be collected provides us with details about how the Website is being used including the frequency and duration of visits, and which web pages you have accessed on the Website.

Most commercial websites use cookies. Cookies are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using our websites easier by storing information about your preferences on our websites.  This allows the relevant websites to be tailored to you on any of your return visits.  Cookies will not identify you personally.  If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used.  However, by disabling the cookie function in your web browser you may impede your ability to use parts of the websites.

  1. Personal details

We may run competitions or offer added benefits to you and we may ask you to provide us with your personal details for these purposes.  If you do not provide your personal details we may not be able to contact you or give you access to those benefits.

We may be required by law to confirm the identity and age of our competition winners.  If we are required to provide this we may request this type of identification may be required from you.

  • Failure to provide Personal Information

If the personal information you provide to us is incomplete and/or inaccurate, or you choose not to provide us with the personal information that we have requested, it may affect our ability to provide you with our products and services.

  1. Use and disclosure of information
    • Use of information

We will not sell, distribute, rent, licence, disclose or reveal, share or pass your information or personal details onto any third parties, other than in accordance with this Policy, and to those who are contracted to us to keep your information or personal details confidential.

  • Disclosure

By continuing to use our services and/or by providing us with your personal information, you consent to that personal information being processed, transferred and/or disclosed by us for the purpose for which it was collected and for any related secondary purpose which we believe you would reasonably expect.  We may disclose your personal information to third parties:

  • where disclosure is for the primary purpose in which it was collected;
  • where disclosure is to our related bodies corporate, suppliers, employees, consultants, contractors or agents so that they can provide you with products or services on our behalf or help us to provide you with the requested products or services including contacting you in relation to the products or services;
  • to our third party partners to enable them to contact you directly with information about offers, promotions, goods or services, if we believe these may be of interest to you;
  • where it is required to ensure the proper functioning of the websites;
  • where your personal details are to be used by a participating third party contracted to us and the participating third party is bound by a confidentiality agreement with us;
  • where we are required or authorised by law or if it is reasonably necessary to enforce the law (whether in Australia or overseas);
  • where the information or personal details is necessary for the establishment, exercise or defence of a legal claim;
  • to others that you have been informed of at the time any personal information is collected from you; or
  • where you have given express (or implied) consent to us for a prescribed purpose.
  • Sending information overseas

You consent to the disclosure of your personal information outside Australia.  We will, take reasonable steps to ensure that overseas recipients use and disclose such personal information in a manner consistent with this Policy. The third parties referenced above, to whom we may provide your personal information, may be located in countries including the United States of America, United Kingdom, Germany and New Zealand.

  1. Spam
    • Our policy

Spam is an electronic message that is both unsolicited and commercial in nature. We assure you that:

  • we have crafted an internal policy to educate our staff and implement clear guidelines and rules in relation to the dissemination of commercial electronic messages;
  • you are at liberty to unsubscribe from any mailing list to which you have previously subscribed. If for any reason there appears to be no facility to be removed from the mailing list, please send us an email as detailed in clause 10 of this policy, or alternatively you may call us within ordinary business hours and request to speak to our Privacy Officer, and
  • we will not use address-harvesting software for any reason.
  • Combating Spam

To assist us in combating Spam we request your assistance with the following:

  • if you receive an unauthorised commercial or offensive message, which appears to originate from our email address, please assume that it has been sent in error and notify us immediately on the above noted contact details;
  • please ensure that you unsubscribe from any of our mailing lists if you decide you no longer wish to receive commercial messages from us or our contracted third parties; and
  • if you do subscribe to any of our mailing lists, please ensure that we have your current details at all times, by updating us on any change in or cancellation of your email address.
  1. Security of your information

We will take all reasonable steps to ensure that all information or personal details collected from you is stored in a secure environment accessed only by our authorised personnel.

Where we store your personal information depends on what interaction you have had with us, however, some areas may include:

  • electronic databases, including those for processing customer enquiries or feedback;
  • email databases for marketing communications; and
  • paper based forms.

Please keep in mind that no information transmitted over the internet can be guaranteed to be 100% secure. We will take all reasonable steps to protect your information or personal details, however we cannot ensure or warrant the security of any information or personal details you transmit to us or receive from our online software. These activities are conducted at your own risk.

We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law.  We will take appropriate measures to destroy or permanently de-identity your personal information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.

  1. Credit Card information

We use third parties to process any sales paid for via credit card. Depending on your interaction with us, will determine which payment gateway we use.

Where we utilise Stripe Pty Limited (ACN 160 180 343) (Stripe) to process any sales paid for via credit card, we do not directly hold any payment information other than a billing address and a contact email on the website servers.  In accordance with Stripe policies, we may be able to view credit card details, however, we will only use such information for the purposes of credit card verification, transaction approval or to provide a refund.  Any information collected by Stripe may be used in accordance with the Stripe privacy or other policies and is beyond our control.  To view Stripe policies please refer to the Stripe website located at https://stripe.com/au

Where we utilise our everyday banking partner and their merchant facilities (which may change from time to time) or any other third party merchant facility or payment gateway to process any sales paid for via credit card, we will directly hold payment information, including full details of your credit card, and share only with our related entities.  Such payment information will be held and treated in accordance with this Policy.

  1. Links

Our website may contain links to other websites on the Internet.  Please be aware that we are not responsible or liable for the privacy practices of such other websites.

We encourage our users to be aware when they leave our site to read the privacy statements of each and every website that collects personally identifiable information. You access destination links at your own risk.  Because we want to provide you with the best service possible, we would appreciate your comments about any external links at: [email protected].

  1. Third party advertising services

We may utilise certain third-party advertising services (e.g. organizations such as FastClick or Google) to display advertising for our advertisers. These third-party services may place a cookie on your computer for the purposes of ad tracking and presentation. We do not share personally identifiable visitor information with these third-party services.

  1. Unsubscribing from our email database

To unsubscribe from our e-mail database please send an e-mail to [email protected] with the word “UNSUBSCRIBE” typed into the body of the e-mail.

  1. Access to, and correction of information
    • Access

You may request access to the personal information that we hold about you at any time by contacting our Privacy Officer using the details set out in this Policy.  We will respond to any such request for access to personal information within a reasonable time frame and will provide you access to the personal information that we hold that belongs to you, unless we are authorised not to do so by law. We may charge you a reasonable fee for processing your request and should we decline you access to your personal information, we will provide you with a written explanation setting out the legal reasons for doing so.

  • Direct marketing

You can tell us at any time if you do not want us to disclose your details to other organisations such as our related companies or third parties for marketing purposes.  To do this, you just need to contact our Privacy Officer.

  • Correction

If, upon receiving access to your personal information, or at any other time, you believe the personal information that we hold about you is inaccurate, incomplete or out of date, please notify our Privacy Officer using the details set out in this Policy.

Where you notify us that your personal information is inaccurate, incomplete or out of date, we will take reasonable steps to correct the information unless we are authorised not to do so by law. Should we decline your request to correct your personal information we will provide you with a written explanation setting out the legal reasons for doing so.

  1. Merger or acquisition

If we merge with or are acquired by another entity, your personal information may be transferred to such entity as a part of the merger or acquisition.

  1. How to contact us

If you have any concerns or questions regarding your privacy, please contact our Privacy Officer:

[email protected]

  1. Complaints

Should you believe that we have not complied with the terms of our Policy, or would like to appeal a decision made by us relating to your personal information, you can make a complaint in writing to our privacy officer using the details set out in this Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.

If you are unhappy with a response that you have received from our Privacy Officer, you may direct your complaint directly to the Australian Information Commissioner.  The details of the Australian Information Commissioner are listed on their website: www.oaic.gov.au

© Sport 3 Event Management Pty Ltd. All Rights Reserved.

Privacy Statement last updated 5th April 2018